Project Overview:

The Mukta Drinking Water ERP System is aimed at streamlining water billing processes for 23 Municipalities. The comprehensive software solution covered customer profile management, billing cycle updates, bill preparation, payment tracking, reporting, and user access control.

Key Features:

Billing Management: Automated billing processes and facilitated real-time reporting for efficient tracking.

User Access Control: Implemented role-based access control to ensure data security and compliance.

Data Analytics: Integrated data analytics tools for comprehensive reporting and decision-making.

Result:

The Water Billing Software Implementation successfully enhanced operational efficiency, transparency, and data-driven decision-making across the municipalities, ensuring accurate billing and streamlined processes.

Problems:

Data Migration Complexity: Transferring existing data to the new system posed challenges.

User Adoption: Municipal staff faced challenges adapting to the new software interface.

Problem Solutions:

Data Migration Plan: A systematic approach to data migration, including testing and validation, ensured a smooth transition.

Training Workshops: Comprehensive training sessions were conducted to familiarise municipal staff with the new system, addressing user adoption challenges.